Room

Your bed has been designed for comfort and safety. You can raise or lower the head and/or foot of your bed via electric controls. For your protection, the side rails may be left up at night and while you are under the effects of anesthetics or medication. You can use the side rails to support you when you get in and out of your bed. If you need assistance, however, please use your bedside call button to ask for our help.

Phone service

Each guest room is equipped with a telephone. Your telephone number and room number are posted near the door of your patient room. Patient room telephones cannot receive collect or third-party billed calls.

Wireless access

Baylor Scott & White Heart and Vascular Hospital has wireless access for you and your family's convenience. Please notify your nurse if you have any trouble accessing this service.

Our Nutrition Services department specializes in meeting and exceeding patient expectations with their exceptional room service program. This hotel-like room service brings you heart-healthy fare prepared fresh when you order from your patient menu. Your menu offers food selections that meet your doctor's orders for your overall care and recovery.

You may also ask your nurse for assistance when placing an order. A Nutrition Services representative is available to take your order between 7 AM to 8 PM and will deliver your heart-healthy meal in about 45 minutes or less.

Family members and guests are welcome to order from our room service menu. There is a $7 fee per guest tray. Guests may pay with cash or a credit card. To place your order, please call817.922.2675.

Family members and guests may enjoy purchasing lunch from Baylor Scott & White All Saints Medical Center – Fort Worth cafeteria, located on the basement level, as well as Which Wich and Starbucks on the 1st floor lobby of Building A.

We will deliver any mail and flowers addressed to you to your patient room. If you need to mail a letter, please tell your nurse and he/she will forward it to the hospital mailroom.

零售药店位于Pavil的大厅里ion Building, 1250 8th Avenue, Suite 125 Fort Worth, TX 76104 and is open from 7 AM to 7 PM on weekdays, 9 AM to 5 PM on weekends.

An ATM is located in the waiting areas of the ground floor of Baylor Scott & White All Saints Medical Center – Fort Worth, Building A.

Parking is available for patients and visitors for a fee. You may purchase a discounted voucher at the Registration desk on the Ground Floor. When an attendant is not on duty, please use the self-pay box when exiting. Valet parking is available at the main entrance of Building A for $5.00 from 6 AM to 9 PM. Valet parking is complementary with a handicap tag.

Our goal while you are a patient in our hospital is to help you experience the best possible outcome from your stay here. For this to happen, everyone—you, your family and your healthcare team—must all work together and communicate clearly.

Safety is a high priority at Baylor Scott & White Heart and Vascular Hospital. We understand its importance and will do everything to provide a safe and comfortable experience for you and your family.

Here are some safety tips to keep in mind throughout your stay with us.

Your patient bed

为你的舒适和安全,每个床上都有an electrical control with which you can raise and lower the foot and head. There are side rails that may be kept up at night or after you receive anesthesia or for support as you get out of bed. A bedside call button gives you immediate contact for nursing assistance at any time.

Valuables

We suggest that you leave any extra money, medication, credit cards, wallets and jewelry with a trusted friend or family member.

Personal medical care items

Please take care not to leave eyeglasses, dentures, hearing aids or CPAP/BIPAPs on your meal tray or bed, as they may accidentally be lost or discarded. Your nurse can provide a special case to store these items while they are not in use.

Children

For their safety, an adult must accompany children at all times. Children who are not visiting a patient must stay in the waiting area with an adult. Any child who has an infectious illness or has been exposed to one is not allowed in the patient care areas.

Infection control

Nobody likes to get sick, and we take extra care to protect our guests and ourselves from infection. We advise that you wash your hands frequently with soap and warm water, and especially before eating, after using the restroom, after sneezing or coughing. Follow these helpful tips when you cough or sneeze:

• Cover your mouth with a tissue when sneezing or coughing. Discard the tissue in a trash bin and wash your hands when you finish. Keep tissues handy at home, at work, and in your pockets.
• When you don't have a tissue, cover your mouth and nose with the crook of your elbow. Again, wash your hands afterward.
• Covering your mouth and nose and avoiding close contact with infected people is also helpful.

Avoiding falls

Always call your nurse for assistance by using the call button before you get in and out of your bed or a chair. Be sure to wear slippers or shoes with non-skid soles and turn on the lights before you get out of bed at night. Get in and out of bed slowly and be careful when bending or leaning. Alert your nurse if a spill occurs. As we say, "Call...Don't fall."

Security

Baylor Scott & White Heart and Vascular Hospital is equipped with an advanced security system, and we provide security escorts 24 hours a day. Our parking areas are secured as well. We have controlled access on the 6th floor everyday from 7:00 p.m. until 5:30 a.m and controlled access on the 5th floor on Saturdays and Sundays. Visitors may ring one of the buzzers at the doors for entry. Buzzers are located next to every entrance. To request a security escort, call 817.922.4444.

Our overall philosophy on safety is "Speak Up!" which stands for:

• Speaking up if you have questions or concerns and not being afraid to ask again and clarify
• Paying attention to the care you receive
• Educating yourself about your illness, medical tests and treatments
• Asking a trusted family member or friend to be your advocate and provide support
• Knowing what medicines you take and why you take them
• Using a hospital or care center that has been checked out and meets standards
• Participating in all decisions about your treatment

Your co-pay, deductible and/or co-insurance are due at time of service. Payments can be made by cash, debit cards, personal check, or by credit card (VISA, MasterCard, Discover and American Express).

If we do not have the exact amount due at time of service, we will require a deposit. The deposit may vary, depending on the particular type of service.

If your insurance is not contracted with Baylor Scott & White Heart and Vascular Hospital, your financial responsibility may be significantly higher and is due at the time of service.

Pre-Certification

If your insurance provider requires a pre-certification, we will attempt to obtain all required clinical information from your physician to obtain the authorization from your insurance company. If you have any questions regarding pre-certification, please let us know. If we are unable to obtain a pre-certification, we may need to cancel or reschedule your service(s).

Your insurance coverage is a contract between you and your insurance company. Benefits will vary depending upon the type of insurance policy you carry.

Accepted Insurance

保险清单查nge without prior notice. Please call the hospital at the numbers below or your health plan to verify coverage information prior to scheduling your visit/procedure.

• Director of Access Services: 214.820.0653
• Manager of Access Services: 214.820.0614

View a list of insurances accepted at Baylor Scott & White Heart and Vascular Hospital.

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time – before, during or after care is received.

We offer an easy, secure way to pay your bill online through MyBSWHealth.